In-Case of Accident
If you’ve been in a collision, your first course of action is to ensure your safety and the safety of any others who may have been involved. When it’s safe, move your vehicle over to the right side of the road, so that other traffic can pass.
The next step is to exchange information with the other party (or parties). Use the accident report form as a guide for all the information you’ll need for your report. Then, report the collision to us as promptly as you can.
Even if you have no damage from the collision, you should still report to us. To understand fully how the collision happened and to assess it properly, we need reports from all the drivers involved.
Call us to report a claim:
In Winnipeg: 204-985-7000
Outside Winnipeg and out-of-province (toll-free): 1-800-665-2410
Telephone line is open:
Monday to Friday: 7:30 a.m. – 7 p.m.
Saturday: 8:30 a.m. – 4 p.m.
For a commercial emergency, outside of regular hours, call the above number and select “2” to reach our after-hours commercial response team.
To Report Your Collision,
Outside Winnipeg (and outside Manitoba): toll-free 1-800-665-2410
When reporting the collision, you’ll need this information:
– The vehicle registration and the driver’s license of whoever was driving your vehicle
– Details about the accident (where, when and how it happened)
– Details about any other vehicles and drivers involved
– Information about any witnesses
If you’re claiming damage, our representative will take a preliminary report from you. Your options for a damage estimate will be discussed with you.
If your vehicle has been damaged from something other than a collision, please see information about reporting a comprehensive claim.
You may be asked to complete a Driver’s Report to provide details of the collision and damages. Please refer to this sample document for assistance.
The Role of Your Adjuster:
After you have reported your vehicle claim, an adjuster will be assigned to your file. The adjuster investigates the claim, makes sure you had proper Autopac coverage, and determines who was at fault for the collision. Your adjuster can also help you understand how the claims process works and can explain the repair and appeal options available to you.
If you are in a collision while travelling outside Manitoba, there are some special steps you need to take since the other vehicle involved in the collision is probably registered and insured in another jurisdiction. Here’s what to do:
- Stay at the scene.
- Don’t discuss responsibility.
- Call local police, and ask for a copy of their report.
- Obtain the:
– Names and addresses of drivers and vehicle owners
– Make/model/year of all vehicles involved
– License plate numbers, along with province or state
– Other parties’ insurance information, including the insurer and policy number
– Names of any witnesses, their addresses, phone numbers, etc.
– Collision details (date, time, weather, positions of vehicles before and after the collision)
- Take photos of any damage or skid marks.
- Call us toll free at 1-800-665-2410 to report your claim. Claims can be made Monday to Friday, 7:30 a.m. to 7 p.m., and Saturday, 8:30 a.m. to 4 p.m.
- Keep all your bills and receipts for medical, repair or medical services needed because of the accident. You must provide them to your Autopac adjuster to support your damage claim.
- If your vehicle is not driveable, contact a local towing company to make arrangements, and ask where your vehicle will be towed.
- Review your policy to see if you are eligible to be reimbursed for the cost of a vehicle rental. See information on Loss of Use coverage, and note that coverage limits are in Canadian dollars.